Code of Practice
Five Star accredited companies will:-
Embrace high ethical standards
Strive for Best Practice
Take pride in their sector
Engender trust and co-operation between other associated companies
Support continuous improvement in all aspects of business
and will apply these principles even handedly across the five key aspects of their business activity:-
- Customer Relations
- Employee Relations
- Health & Safety
- Quality/Hygiene
- Supplier Relations
Five Star Accredited companies will have demonstrated compliance with standards of best practice within these five areas.
Downloads
Download Five Star Accreditation Audit Schedule
Download Five Star Health & Safety Audit
Customer Relations (1 Star)
- NPC Terms & Conditions of Sale (or equivalent)
- Respond to enquiries within 2 working days
- Produce samples within 5 working days
- Respond to complaints and resolve within 5 days
- Respond to visit requests within 2 days
- Transparency regarding board grades, specifications etc.
- 90% or better ‘On Time Delivery’
- Customer changes to delivery dates are met where physically possible
- Timely and accurate administration (eg. Invoices within 2 days, Credit notes resolved within 5 days, monthly statements within 2 weeks of month end, disciplined credit control and payment posting with no unallocated balances)
Employee Relations (2 Star)
- NPC Contract of Employment (or equivalent)
- Compliance with employment legislation
- Equal opportunity policy and culture
- Investors in people Award
- or evidence of:
- Procedure for induction of new employees
- Procedure for assessing training needs
- Evidence of developing employees and helping them achieve their maximum potential
- On the job training
- Regular assessments
- Annual staff briefing on company performance/direction
Health & Safety and Environment (3 Star)
- NPC H&S procedure and ISO14001
- or evidence of:
- Compliance with H&S and Environmental legislation
- Written H&S policy
- Nominated H&S representative
- Written H&S rules and responsibilities
- H&S training for all members of staff
- Regular risk assessments and corrective action
- COSHH, EAW, Fire Evacuation, Display screen regs, etc.
- Minimisation of environmental impact in products and facilities
Quality/Hygiene (4 Star)
- ISO9000 and (if appropriate) BRC/IoP Technical Standard
- or evidence of:
- Procedure for contract review
- Written work instructions
- Inspection during and at end of production
- Written Hygiene Policy (if appropriate) and evidence of adherence
- Training of production and administration staff
- Procedure for resolving customer complaints
- Procedure for corrective action and continuous improvement
- Procedure for evaluating and grading suppliers
Supplier Relations (5 Star)
- NPC Terms & Conditions of Purchase, (or equivalent)
- Payment to agreed terms
- Supplier relationship is based on open and honest trading
- Minimal number of small value credit note requests